What Happens after placing an order ?
After placing your order, you will receive an email confirmation. Once your item has shipped, you will receive a second email with tracking information.
If you have additional questions, please email firstname.lastname@example.org
Will my order get to me without any issues?
We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.
IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
What about shipping and delivery?
We fulfill orders within 1-2 business days (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). Once a package leaves our studio, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.
Can I customize my order?
Please reach out to us at email@example.com if you’d like to customize your order. We do offer Engraving for an additional 20 USD. For custom ring sizes and custom chain lengths, there may be an additional charge.
Please note that there may be a longer production time and all customized pieces are final sale.
Are your diamonds ethically sourced and conflict-free?
All of the diamonds used in our jewelry are 100% naturally sourced and conflict free. We only work with quality factories that have the highest standards in the industry.
Are the pictures online to scale?
No. We do our best to make them as close to their actual size as we can, but the pictures are not necessarily to scale. The descriptions include dimensions for the pieces. If you have any other questions regarding the size of a particular piece, please contact us at firstname.lastname@example.org and we will be happy to answer your questions.